{"id":102,"date":"2026-04-20T20:50:24","date_gmt":"2026-04-20T08:50:24","guid":{"rendered":"https:\/\/elevenly.co.nz\/?page_id=102"},"modified":"2026-05-23T11:24:07","modified_gmt":"2026-05-22T23:24:07","slug":"delivery-information","status":"publish","type":"page","link":"https:\/\/elevenly.co.nz\/?page_id=102","title":{"rendered":"Delivery Information"},"content":{"rendered":"\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Elevenly NZ and Angel Athletics Ltd proudly ship throughout New Zealand and selected international locations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We use <a href=\"https:\/\/gosweetspot.com\/?utm_source=chatgpt.com\">GoSweetSpot<\/a> in partnership with <a href=\"https:\/\/nzcouriers.co.nz\/?utm_source=chatgpt.com\">NZ Couriers<\/a> to provide reliable tracked delivery services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your order has been dispatched, you will receive a tracking email so you can monitor your parcel\u2019s progress.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Processing Times<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Ready-to-Ship Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Orders for in-stock items are generally processed within:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1\u20133 business days<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">during standard business periods.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Custom &amp; Made-to-Order Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Custom, personalised or made-to-order products may require additional production time before dispatch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estimated production times may vary depending on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product type<\/li>\n\n\n\n<li>Order volume<\/li>\n\n\n\n<li>Customisation requirements<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If your order includes custom items, production timeframes will be communicated where applicable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">New Zealand Delivery Estimates<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Estimated delivery times after dispatch:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Region<\/th><th>Estimated Delivery Time<\/th><\/tr><\/thead><tbody><tr><td>Urban North Island<\/td><td>1\u20133 business days<\/td><\/tr><tr><td>Urban South Island<\/td><td>1\u20133 business days<\/td><\/tr><tr><td>Rural Addresses<\/td><td>2\u20135 business days<\/td><\/tr><tr><td>Remote Areas<\/td><td>Additional time may apply<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery estimates are provided by the courier network and are not guaranteed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">International Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">International shipping may be available to selected countries.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery timeframes vary depending on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Destination country<\/li>\n\n\n\n<li>Customs processing<\/li>\n\n\n\n<li>Local courier services<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for any:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Import duties<\/li>\n\n\n\n<li>Taxes<\/li>\n\n\n\n<li>Customs fees<\/li>\n\n\n\n<li>Additional local charges<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">that may apply in their country.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Tracking Your Order<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your order has been shipped, you will receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A shipping confirmation email<\/li>\n\n\n\n<li>Tracking information<\/li>\n\n\n\n<li>Courier updates where available<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please allow up to 24 hours for tracking updates to appear after dispatch.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Authority to Leave<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">By placing an order, you authorise the courier to leave parcels at the delivery address if no one is available, unless otherwise requested.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you require:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Signature required delivery<\/li>\n\n\n\n<li>Specific delivery instructions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">please contact us before dispatch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are not responsible for parcels lost or stolen after confirmed delivery.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Incorrect Shipping Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please ensure your shipping details are correct before completing checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are not responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delays<\/li>\n\n\n\n<li>Lost parcels<\/li>\n\n\n\n<li>Additional shipping costs<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">resulting from incorrect or incomplete delivery information provided by the customer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery Delays<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While we aim to deliver orders promptly, delays may occasionally occur due to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Courier network disruptions<\/li>\n\n\n\n<li>Weather events<\/li>\n\n\n\n<li>Public holidays<\/li>\n\n\n\n<li>High shipping volumes<\/li>\n\n\n\n<li>Customs processing<\/li>\n\n\n\n<li>Rural delivery schedules<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We are not liable for delays outside our control.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Missing Parcels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your parcel arrives damaged, incorrect, or does not arrive within a reasonable timeframe, please contact us as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Photos of any damage (if applicable)<\/li>\n\n\n\n<li>Details of the issue<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will work with the courier provider to investigate and assist where possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For delivery enquiries, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Elevenly NZ and Angel Athletics Ltd<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email:<br><a href=\"mailto:admin@elevenly.co.nz\">admin@elevenly.co.nz<\/a><br><a href=\"mailto:info@angelathletics.co.nz\">info@angelathletics.co.nz<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Websites:<br><a href=\"https:\/\/elevenly.co.nz\/?utm_source=chatgpt.com\">https:\/\/elevenly.co.nz<\/a><br><a href=\"https:\/\/angelathletics.co.nz\/?utm_source=chatgpt.com\">https:\/\/angelathletics.co.nz<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping Overview Elevenly NZ and Angel Athletics Ltd proudly ship throughout New Zealand and selected international locations. We use GoSweetSpot in partnership with NZ Couriers to provide reliable tracked delivery services. Once your order has been dispatched, you will receive a tracking email so you can monitor your parcel\u2019s progress. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-102","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elevenly.co.nz\/index.php?rest_route=\/wp\/v2\/pages\/102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elevenly.co.nz\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elevenly.co.nz\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elevenly.co.nz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elevenly.co.nz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=102"}],"version-history":[{"count":3,"href":"https:\/\/elevenly.co.nz\/index.php?rest_route=\/wp\/v2\/pages\/102\/revisions"}],"predecessor-version":[{"id":567,"href":"https:\/\/elevenly.co.nz\/index.php?rest_route=\/wp\/v2\/pages\/102\/revisions\/567"}],"wp:attachment":[{"href":"https:\/\/elevenly.co.nz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}